Support | SimHawk

FAQ

Where can I watch the software tutorials?

Below you can find the SimHawk tutorials: Download & Login Tutorial Software Tutorial Abdominal Kit Assembly Vaginal Kit Assembly
How do I enable Mac permissions?

1. Check the box for camera permission and accessibility permission to the SimHawk application. 2. On Mac, go to "System Preferences" and then click on "Security & Privacy", and then click on the "Privacy" tab. Select the camera and check the box of the SimHawk application.
Why my camera is not working?

1. If you didn't select the "General Webcam" while logging in, click on "Settings' on the SimHawk application and choose 'Select Camera', and then choose the camera called "General Webcam".
How do I contact support?

If you have any technical issues, feel free to contact us: Email: support@simhawk.tech Whatsapp: +972 50-381-3363 Sunday to Thursday 8 AM to 6 PM GMT+3
What to do when I see a "You are blocked" message?

1. Too many wrong login attempts. 2. Restart the application or wait 3 minutes until the next trial.
What to do when I see "No connection" message?

1. Make sure you are connected to the internet 2. Be aware that some institutions' networks may block access to the SimHawk application.
What Should I do if my login has failed?

1. Make sure you are using the right user ID & Password 2. If you forget your password, please click on the link 'Forgot Password' on the SimHawk application login screen

Minimum Computer Requirements

Win10 or later macOS 10.12Sierra or later

Core i3-1005G1 CPU 1.20GHz or AMD: equivalent and above from the last
3 years

At least 8G RAM

One USB port, directly accessible or via USB-C adapter

At least 4G of space on the computer

At least 10mb/s